1. Digital & Intangible Products
All products available on DavinciWaleBhaiya (such as DCTL transforms, OpenFX presets, Fusion macros, PowerGrades, LUTs, and digital project templates) are intangible, downloadable digital goods.
Electronic Delivery Notice:
No physical goods, discs, packaging, or parcels are shipped. Since digital files are delivered electronically and become immediately accessible upon payment, special refund conditions apply under digital commerce guidelines.
2. Order Cancellation Policy
Because our systems automatically verify payments via Razorpay and immediately generate access keys and digital download archives in your customer account, orders cannot be cancelled once digital files have been delivered, viewed, or downloaded.
If you have initiated a transaction by mistake and have not yet downloaded or accessed the digital files, please contact us immediately at support@davinciwalebhaiya.com within 24 hours of purchase with your order details.
3. Refund Eligibility & Approved Scenarios
We are committed to fair customer treatment. We will gladly issue a prompt refund under the following verified circumstances:
• Duplicate or Accidental Multiple Charges
If an internet lag or payment gateway glitch causes your account, UPI ID, or card to be charged more than once for the same digital item, we will immediately initiate a 100% refund for the duplicate transaction upon verification.
• Payment Deducted but Order/Access Not Generated
If your bank or UPI account was debited, but the payment gateway failed to communicate with our system (resulting in no order confirmation or missing library access), we will either manually provision your access within 12 hours or issue a full refund at your request.
• Verified Technical Defect or Corrupted Archive
If an asset archive is verified to be technically broken, missing critical core files, or mathematically corrupted, and our technical support team is unable to provide a functional replacement, patch, or alternate download link within 48 hours of your report, you are entitled to a full refund.
• Unauthorized / Fraudulent Transactions
If an unauthorized charge was made on your card or UPI ID without your consent, please notify both your bank and our support team immediately. Following banking gateway verification, fraudulent charges will be reversed.
4. Non-Refundable Scenarios
Refunds will generally not be issued in the following situations:
- Change of Mind: Deciding you no longer need or want the tool after having already downloaded the archive.
- System Incompatibility: Purchasing a tool without checking explicitly listed software requirements (e.g., purchasing a DCTL that clearly specifies “Requires DaVinci Resolve Studio” while you are using the free version of DaVinci Resolve, or using an unsupported operating system).
- Insufficient Hardware: Inability to run high-resolution 32-bit floating point nodes due to hardware limitations (such as insufficient GPU VRAM) when requirements are clearly disclosed.
- Lack of Skill: Unfamiliarity with DaVinci Resolve node trees or general video editing operations (free installation guides and video tutorials are provided for every tool).
5. Refund Processing Timeline
Once an eligible refund request is approved by our team:
Note: Refund processing speed depends on your individual banking provider and payment method (UPI refunds are typically faster than credit card billing cycles).
6. How to Request Support or a Refund
To submit a refund or transaction inquiry, please write to our support desk with the subject line Refund Request — [Your Order Number]:
- Your registered account email address.
- Your Order ID (e.g.,
ORD-XXXX) or Razorpay Payment ID. - A clear description of the technical issue or the reason for your refund request.
- Screenshots or video error recordings if reporting a technical file issue.
Need help or have questions?
Our support team is available to assist with any billing, licensing, or download inquiries. Typical response within 24 hours.